Frequently Asked Questions

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    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +1322224332
    +4643758533

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    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    About Us

    Who are we?

    We are an established international company specializing in payroll services. Our team comprises experienced accountants dedicated to assisting small business owners with their payroll-related duties. Our stubs can serve as valid proof of income for various purposes, such as loan applications, rental agreements, or employment verification.

    What sets us apart from other paystubs service providers?

    What distinguishes us from others is our deep understanding of the unique requirements of small businesses. Our accountants have extensive experience working with businesses of all sizes, and we leverage that expertise to offer personalized paystubs solutions.

    Do you offer subscriptions?

    At this time, we do not offer any weekly or monthly subscriptions neither accounts, and only accept one-time payments at the time of purchase on our website. However, if you’re looking for subscription-based services, our sister product at PayStubs caters to this need. We encourage you to visit their website to see if their offerings align with your requirements.

    Are your paystubs and forms legal?

    Yes, our paystubs and forms generated online are legal, as long as they contain accurate and relevant information, including earnings, deductions, and taxes.

    What is a paystub?

    A paystub is a document that provides a detailed breakdown of an employee’s earnings for a specific pay period. It typically includes information such as gross wages, deductions, taxes withheld, net pay, and other relevant details.

    Why should I use an online paystub generator?

    Using an online paystub generator offers several advantages. It saves time by eliminating manual calculations and formatting. It ensures accuracy and compliance with tax regulations. Additionally, it provides a professional appearance to your paystubs, enhancing the credibility of your business.

    Who needs a paystub?

    Getting a paystub online is an ideal solution for small business owners and entrepreneurs who require a streamlined and structured approach to manage employee payroll and associated documents. Our platform simplifies your administrative responsibilities, ensures prompt delivery of invoices, and maintains a centralized system for organized record-keeping.

    Are there any discounts for generating multiple paystubs?

    If you plan on making multiple paystubs on regular basis, please reach out to us to discuss our loyalty program.

    Can I use these paystubs for official purposes like loan applications?

    Yes, however, ensure that all the information provided is accurate and truthful. Always consult with the requesting party or agency for their specific requirements.

    What does Year to Date (YTD) mean and why is it included in the paystub?

    Year to Date (YTD) holds significance for both employers and employees. For employers, it gives insight into the total payroll expenses. For employees, it’s a key figure for determining taxes to report on their tax return. We precisely calculate YTD to make this simpler for you.

    Is a "paystub" the same as a "paycheck"?

    No, they’re distinct but closely linked components of payroll. A paycheck is the actual check or direct deposit given to an employee, representing their earnings. On the other hand, a paystub is a detailed breakdown showing how those earnings were calculated, along with any deductions. You can view the paycheck as the “payment” and the paystub as the detailed “invoice” for that payment period.

    I believe there's an error in my YTD. Can this be fixed?

    Absolutely! Our system, by default, calculates YTD from the year’s start. For a start date of January 1st, 2023, it would show your stubs as the 15th and 16th paychecks. If you started your role at a different time within the year, please inform us of your hiring date or how many paychecks you’ve had so far. Alternatively, if you have an accurate YTD figure in mind, let us know, and we’ll ensure it’s correctly reflected.

    How To?

    How to create a paystub document?

    Our system streamlines the process by automating all calculations for both paystubs and forms. Just enter the required data, and our system will handle the rest, generating accurate documents. To ensure precision, we provide a preview feature allowing you to review the information before finalizing the documents.

    How will I receive my paystubs/forms?

    As soon as you complete your purchase, you can download your paystub(s) from your email. You can either receive the documents in a single PDF file that contains multiple pages, or you can choose to receive a zip file that either contains multiple PDF or JPEG files. In case you don’t see the documents in your email’s primary inbox, we recommend checking your Spam folder.

    What if I am having issues printing my paystubs?

    The PDF files we send are compatible with all printers and set to the standard US Letter format. They can be opened with any version of Adobe Acrobat Reader. To ensure smooth printing, please double-check your printer settings – the paper size should be set to ‘Letter’ and the scale should be set to ‘Default’.

    What should I do if my pay stubs are overlapping when I print them?

    If your pay stubs are overlapping when printed, it might be due to selecting the wrong template. We advise you to utilize the preview option before downloading your stub. This will give you a chance to check and adjust any layout or formatting issues, helping to ensure your stubs print correctly.

    How can I download each paystub separately?

    When you reach the download page, simply select the ‘Separate Paystub Files’ option to receive each of your paystubs as separate files.

    What if my YTD is wrong?

    Our system calculates the YTD automatically from January 1st of each year up to the most recent pay date. For instance, if your hiring date was January 1st, 2023, the system will consider your upcoming paychecks as the 15th and 16th of the year. If your employment started later in the year, please provide us with your actual hiring date or the number of paychecks you’ve received, and we’ll adjust the calculations. If you already have a specific YTD amount in mind, share it with us, and we’ll be glad to make the necessary corrections.

    I have lost my paystub, can I re-download it?

    You can always access your paystub via the email we sent or you can contact us and we will promptly send you another copy of your paystub.

    How can I correct a mistake or edit my paystub?

    If you need to make corrections or changes to your paystub, you don’t need to place a new order. Instead, just get in touch with our customer service team and let us know the details that need to be corrected. Our committed team will swiftly make the necessary adjustments to your current order.

    How can I create multiple stubs?

    On the salary details page, input the pay dates sequentially, beginning with the latest date. By selecting the “Add Dates” feature, our platform will auto-generate preceding dates according to your chosen pay interval, working retrospectively. This functionality streamlines and enhances the accuracy of pay date input for crafting your stub.

    Can I add a direct deposit slip to my paystub?

    Absolutely, this feature is indeed provided. During the process of entering the necessary details for your paystub, you have the option of adding a direct deposit slip.

    Is it possible to tailor the paystub template to my preferences?

    Absolutely! We provide an array of templates, each with its own customization features, ensuring it aligns with your specific requirements. Find our templates

    Can I add my company logo to the paystub?

    Of course! During the paystub creation process, you’ll find an option to upload your company’s logo, ensuring a tailor-made appearance.

    How can I generate pay stubs for my employees?

    It’s a simple process! First, in the employee information section, choose the employment status as “employee”. Then, proceed to complete the essential fields, such as salary details. Once that’s done, all the standard calculations and deductions relevant to your state will be processed automatically by our system. This ensures a quick and accurate pay stub creation for your employees.

    Payment

    What payment methods do you accept?

    We provide various payment methods for your convenience. You can choose to pay using Paypal, Apple Pay, Google Pay, or Debit/Credit cards.

    What if I am not able to pay with my credit/debit card?

    You can try an alternative method of using your card by following these steps: 1. Select the ‘PayPal’ option 2. Click on ‘Create your account’ 3. Choose ‘Checkout as Guest’ and then enter your card details. This method allows you to process your card payment through PayPal, even if you do not have a PayPal account.

    How can I obtain an invoice?

    Simply contact our support team and we will promptly send you the requested invoice.

    What is your money-back guarantee policy?

    At our company, we prioritize the complete satisfaction of our customers. If, for any reason, you are not satisfied with the documents we generated for you, we offer a money-back guarantee within 30 days of your purchase. You can check our Refund Policy, and if you still have any questions, feel free to Contact Us.

    When is a refund not applicable at ThePayStubs.com?

    While we aim to provide utmost satisfaction, there are certain scenarios where refunds aren’t processed:

    • Concerns not specified in our refund policy.

    • Personal dislike of the generated pay stub.

    • No longer needing the stub.

    • Uncertainty about the calculations.

    • Entirely altering key details, such as employer or employee names, pay period, or payday — unless editing is not an option.

    W2 Forms

    What is a W2 form?

    A W2 form is a document that employers are required to provide to their employees and the Internal Revenue Service (IRS) in the United States. It summarizes an employee’s earnings and taxes withheld throughout the year. Employees use the W2 form to file their income tax returns accurately.

    What information is needed to generate a W2 form?

    To generate a W2 form, you will need the employee’s personal information (name, address, Social Security number), employer details (company name, address, Employer Identification Number), and information related to earnings, taxes withheld, and other applicable details for the tax year.

    The W-2 does not reflect my current salary. How come?

    Your W-2 form does not display your current fiscal year salary. Instead, it reflects your taxable wages for the calendar year. The fiscal dates covered by your W-2 may span 11 or 13 pay periods, depending on your specific pay schedule. For example, it might cover periods such as 12/16/18 – 6/30/19 (13 pay periods) or 07/01/19 – 12/15/19 (11 pay periods). The W-2 focuses on the income subject to taxation rather than providing an overview of your overall salary.

    Do you file a W-2 form with the IRS?

    No, we don’t. Our service is designed to generate paystubs. While we can help produce the necessary documents, it’s the responsibility of employers or individual users to file their W-2 forms with the IRS.

    Your Privacy

    Is my information secure when using this service?

    Absolutely! We prioritize the security of your information. When using our service, all communication between your computer and our servers is encrypted using SSL/TLS protocols. This encryption ensures that any data exchanged remains confidential and protected from unauthorized access.

    Will my information be shared with third parties?

    We prioritize the confidentiality of your information and adhere to strict privacy practices. We do not sell, trade, or share your personal information with third parties without your explicit consent, unless required by law or as necessary to provide you with the requested services.

    Will the watermark be removed after I pay?

    Yes, absolutely! Once you have completed your purchase and downloaded the documents, the watermarks will be automatically removed.

    Customer Support

    How can I contact you?

    You can easily connect with our round-the-clock dedicated customer service team via live chat, submitting a support ticket, or by giving us a call at (064) 332-1233. We’re always here to assist with any queries or concerns you might have.

    Editing Terms

    Can I make corrections to my pay stubs after placing an order?

    Absolutely! If you notice any mistakes on your pay stubs after ordering, you can get them corrected without any additional cost.

    What parts of my pay stub can I adjust after placing an order?

    You can make adjustments to:

    • Rectify any typos
    • Change text from lower-case to upper-case
    • Switch templates
    • Add or remove logos and phone numbers
    • Correct miscalculations
    • Update company or employee details
    • Change the state for deductions, pay dates, and other minor details

    Are there any limitations to the edits I can make?

    Yes, there are some restrictions:

    • You cannot completely change the employee’s or employer’s name.
    • You cannot alter the pay period or the complete address fields.
    • While you can shift pay dates by a day or two, or change from weekends to weekdays, the numerical values must remain unchanged.

    What if I need to change something not mentioned above?

    Don’t hesitate to get in touch with our support team! Our dedicated customer service is available 24/7 via live chat, phone, or email. We’ll promptly send the corrected stubs to your email.

    How long do I have to request corrections?

    Corrections can be requested up to 30 days from the date of purchase.